Dubai Rolls Out AI Workforce System Across 32 Government Entities

DUBAI, UAE: Dubai has expanded a government-wide workforce productivity measurement system across 32 government entities, using advanced analytics, machine learning and artificial intelligence to assess how human and financial resources translate into government services and outcomes.

The Dubai Government Human Resources Department (DGHR) has adopted the Workforce Productivity Measurement System as a unified framework pursuant to Executive Council Resolution No. 67 of 2025.

The system is designed to establish a consistent approach to measuring workforce productivity across Dubai Government, while providing entities with more accurate and forward-looking information to support resource allocation, policy development and institutional decision-making.

Rather than focusing solely on employee performance, the framework examines the relationship between human resources, financial resources and government service outputs, creating a broader measurement of institutional productivity.

Its development has also resulted in an integrated knowledge base built through the analysis of millions of data points, supporting a common methodology for productivity measurement across government entities.

Five-Year Development Expands to 32 Entities

Development of the system began in 2020, initially through a pilot involving a limited number of government entities before being progressively expanded.

During the project stage, the Workforce Productivity Measurement Steering Committee was established under Resolution No. 7 of 2023, contributing to the development of the methodology and preparing government entities for implementation.

Following the decision to establish the initiative as an integrated government-wide system, the committee concluded its work after completing its assigned responsibilities.

Implementation has since expanded to 32 Dubai Government entities.

The system incorporates digital platforms and analytical tools supported by machine learning and advanced artificial intelligence, allowing government entities to periodically track productivity indicators and examine the relationship between resources and outputs.

The resulting analysis is intended to support more efficient planning, strengthen institutional performance and provide decision-makers with more precise information.

Data and AI to Support Government Decision-Making

H. E. Abdullah Ali bin Zayed Al Falasi, Director General of the Dubai Government Human Resources Department, described the government-wide adoption as a strategic milestone in Dubai's efforts to develop a data-driven government that uses advanced analytics to shape policies and improve performance.

According to Al Falasi, the system is intended to enable government entities to make decisions that are more accurate, proactive and capable of delivering greater impact.

He said the framework goes beyond workforce productivity measurement by establishing a unified methodology capable of improving resource allocation, enhancing service quality and supporting sustainable institutional performance.

The approach aligns with Dubai's wider ambition to develop a government that is increasingly agile, efficient and prepared for future requirements.

How Dubai Will Measure Productivity

The system's formal adoption follows an Executive Council resolution issued in September 2025, establishing the framework through which productivity measurement would be implemented across Dubai Government entities.

Under the first phase, productivity is measured using recognised standards that compare services delivered against factors including workforce size, total salaries, actual working hours and other relevant data.

Results are subsequently analysed before initiatives are developed to improve efficiency and government services, with the final phase focused on evaluating the system itself.

DGHR is responsible for managing and supervising the framework, developing and validating workforce productivity indicators and preparing and updating its procedural guide.

The department also coordinates with the General Secretariat of The Executive Council on government services and performance data, while working with the Department of Finance to verify budgets, review productivity findings and recommend measures to improve efficiency.

Government Entities Assigned Specific Roles

Implementation of the framework involves coordination between several Dubai Government entities.

The General Secretariat of The Executive Council is responsible for identifying, classifying and updating government services while coordinating with the Department of Finance, Digital Dubai and DGHR. Its responsibilities also include technical support and approval of services, associated data and performance indicators.

Digital Dubai provides technical advice and support for the development and updating of the system's digital platform, analytical tools and database integrations.

Individual government entities are required to identify and classify their services and provide data covering services, employees and allocated budgets. They must also comply with the approved procedural guide and implementation timelines.

Entities are additionally expected to pursue improvements in service quality, optimise resource use and implement initiatives and recommendations resulting from productivity analysis.

Wider AI Strategy Targets 100% Data-Based Performance

The workforce productivity framework forms part of a broader effort to increase the role of integrated data and artificial intelligence across Dubai Government operations.

In April 2026, H.H. Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum directed government entities to integrate individual and business services into a unified digital ecosystem within one year, with the aim of reducing the number of platforms and simplifying access to government services.

The wider programme includes a target to establish an AI-driven government model in which performance becomes 100% data-based.

Supporting infrastructure includes AI accelerators, standardised machine-learning models and secure environments where government entities can build and test AI applications.

Dubai's data and AI initiatives aim to support more than $2.72 billion (AED 10 billion) in GDP growth within two years of operation and position the emirate among the world's top 10 cities in the Government AI Readiness index.

The strategy also targets AI-supported data use in at least 80% of government policies and strategies.

50,000 Government Employees Targeted for AI Training

Workforce development is progressing alongside investment in government technology.

In April, Digital Dubai, DGHR and the Dubai Centre for Artificial Intelligence launched the AI Workforce Transformation Program, or AI+, targeting 50,000 Dubai Government employees.

The programme provides specialised training according to job category, covering government leaders and Chief AI Officers through to managers, product and service owners and employees.

Training includes practical AI skills, task automation, AI agents and productivity tools, with objectives including increasing workforce productivity, strengthening institutional performance and accelerating the adoption of artificial intelligence across government services and internal processes.

Dubai is also developing the second generation of its Government Resource Planning Systems, covering finance, human resources, payroll, procurement, contracts, asset and property management and maintenance within a more unified operating environment.

Together, the initiatives form part of Dubai's wider productivity and digital transformation agenda, including the objectives of the Dubai Economic Agenda D33 and the emirate's ambition to increase economic productivity by 50% through innovation and the adoption of digital solutions.